FAQ

We accept the following payment methods:

• Payment by MasterCard, Visa, Maestro, Visa Premium, Diners credit cards
• Cash on delivery payment (cash only)
• General money order / direct debit / internet banking

The delivery price is indicated in the shopping cart overview before making the payment, and amounts to:

• Home address €5
• For orders over €100.00, the delivery price is free.

Packages are delivered through the MBE Đakovo delivery service

By sending to the address Ivano bazeni web d.o.o., Crno 5, 23000 Zadar, Contact: [email protected]

If you received confirmation by email, then the delivery address has been sent to the delivery service. Wait until the delivery service contacts you, then you can change the delivery address (eg work delivery address).

The ordering process begins with a consultation with our team, where we will discuss your wishes and needs. After the accepted offer, we create the project and proceed with the construction of the pool with constant consultation with the builders.

The pool construction price includes drawing the pool, laying and installing pipes, filtration systems and pumps, laying (welding) swimming pool film of your choice, and laying and installing additional equipment of your choice.

Setting up and installing pool equipment and pool technology, as well as installation of foil in the pool.

On the other hand, we also provide cleaning, maintenance and winterization services for our clients' swimming pools.

From additional equipment, we offer a wide range of attractions such as:

• various waterfalls,
• massage jets,
• lighting systems,
• heating systems,
• automatic chemical dosing systems,
• electrolysis, smart pool management systems,
• various covers and showers for swimming pools,
• robots...

For our clients, we offer a pool maintenance service, cleaning and opening the pool at the beginning of the season, cleaning and closing the pool after the season.

1. Add a FID switch and a 32A or 40A type C fuse, in a separate or main electrical distribution cabinet
2. Run a 3-wire flexible cable of 6.0 mm2 to the position of the tub and the intended switch.
3. The intended switch should be approximately 2-5m away from the bathtub position. Provide grounding (if necessary).
4. Another 3-wire flexible cable of 6.0 mm2 with an excess length of 5 m must be connected to the provided switch for connection to the hot tub or swim spa pool.

Our recommendation is always - to connect to a separate FID switch and fuse, to avoid future problems.

The place must have electricity and water nearby, and you must take into account that you will also need a place to drain the water from the hot tub.

As for the surface, it must be flat, it is up to you whether it will be a garden, a terrace, or a roof terrace.

Installation is included in the price of the hydromassage tub, which means that our professional staff will put the tub into operation. The delivery price is free only in the area of ​​the city of Zadar. The cost of the crane is borne by the buyer.

No, hydromassage tubs do not require a constant water connection. They are simply filled with a standard garden hose.

Yes. All spare parts and filters for hydromassage bathtubs from our range can be ordered through us.

Yes. If you buy a hot tub from us, you have support (service) from us, whether it's a malfunction or you need to order a spare part.